Terms & Conditions.

1. Website operator (Legal notice)

• Operator: Zoo Portraits, S.L.
• Tax ID (NIF): B66773912 (Spain)
• Registered office: C/ Diputacio 363, 08009 Barcelona, Spain
• Email: mail@yagopartal.com
• Phone: +34 644 44 20 03
• Commercial Registry: Registro Mercantil de Barcelona, Volume 45639, Page 55, Sheet 485476

Zoo Portraits, S.L. is the legal entity responsible for operating this website and conducting online sales through it.

Editorial responsibility

The content published on this website is created and edited by Yago Partal, who acts as editor-in-chief and creative director.

Purpose of the website

This website provides information about the work and projects of Yago Partal and, where applicable, enables the online purchase of related products and/or services.

2. Acceptance of terms

Welcome to the official website of Yago Partal (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the Site, including any content, functionality and services offered (such as the purchase of artworks or the licensing of images). By accessing the Site or placing an order, you (“you” or “the user”) agree to be bound by these Terms. If you do not agree with any part, you should not use this Site.

These Terms constitute a legal agreement between you and Zoo Portraits, S.L. (operator of the Site and responsible for sales), and relate to the work of Yago Partal as an artist. Please also review our Privacy Policy and our Shipping & Returns Policy, which are incorporated by reference into these Terms. Together, these policies govern your use of our services. We reserve the right to update or modify these Terms at any time. Any changes will take effect upon publication on the Site, and your continued use after publication constitutes acceptance of such changes.

3. User eligibility and account

Eligibility: You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use this Site or make purchases. If you are under 18, you may only use the Site under the supervision of a parent or legal guardian who accepts these Terms. By using the Site, you represent that you meet this requirement.

User account: Certain features (such as purchasing or viewing order history) may require you to create an account. You agree to provide accurate, current and complete information during registration and to keep it up to date. You are responsible for the confidentiality of your credentials and for all activity under your account. You must notify us immediately of any unauthorized use or security breach. We are not liable for losses or damages resulting from your failure to safeguard your credentials.

Account use: You must use your account only for personal or authorized purposes. You may not impersonate another person or entity, nor use another person’s account. We reserve the right to suspend or cancel your account at our discretion if we suspect unauthorized use, breach of these Terms, or illegal or improper activity.

4. Offerings and services

4.1 Physical products (open editions and objects)

This store offers physical products based on the work of Yago Partal, such as matte art prints, framed posters and a selection of apparel and accessories.

Most products are manufactured on demand after placing the order and may be produced and shipped through external production and logistics partners.

Product descriptions: We endeavor to describe and display products as accurately as possible (dimensions, options and images). However, slight variations in color or appearance may occur due to screen settings or the production process. These minor differences between what is displayed on screen and the physical work do not constitute a defect or misrepresentation.

Availability: All purchases are subject to availability. We reserve the right to limit quantities or discontinue products at any time. If an item is unavailable after your order, we will notify you and cancel or refund that item.

4.1bis Numbered limited editions (fine art prints)

Alongside POD physical products, we offer numbered limited editions signed by the artist (for example, “Drop 01 · Otto” with 4 formats: Black 30×40, Black 60×80, XL 80×80, XL 120×120, total 85 prints).

Characteristics:

• Made-to-order production at a specialized lab (WhiteWall, Frechen, Germany) on Hahnemühle fine art certified paper (Black Edition) or Diasec/Fuji Crystal Archive (XL Edition).
• Numbering assigned in purchase order (e.g. “#7/35”) at the moment of order acceptance.
• Physical Certificate of Authenticity (COA) hand-signed by Yago Partal, sent in registered envelope after production.
• Blockchain certificate via Verisart (verifiable and transferable) with binding QR code.
• C2PA manifest with SHA-256 hash of the master file.

Personalized nature: Each print is produced and numbered specifically for your order after confirmation. Under art. 103(c) TRLGDCU (Spanish Royal Legislative Decree 1/2007), implementing EU Directive 2011/83 art. 16(c), these editions qualify as “goods made to the consumer’s specifications or clearly personalized” and therefore the 14-day right of withdrawal does not apply once production has started. Statutory guarantee rights (TRLGDCU arts. 114-127) apply if the print arrives defective, damaged or non-conforming.

Transfer of title and risk: Title passes to the buyer upon full payment. Risk passes upon delivery at the address provided. Inspect the packaging on receipt and report any damage within the first 48 hours (see Shipping Policy).

Artist’s resale right (droit de suite): Limited editions signed by the artist are subject to the resale right recognized by EU Directive 2001/84/EC and arts. 24 et seq. of the Spanish Consolidated Intellectual Property Law (RDL 1/1996), as amended by Law 2/2019. The first buyer (primary purchase) owes no additional amount for this right. In subsequent professional resales within the EU territory (gallery, auction house, professional dealer) at or above the applicable legal threshold (€800 in Spain under art. 24.3 TRLPI as amended by Law 2/2019; graduated scale from 4% on the first €50,000 down to 0.25% above €500,000, capped at €12,500 per resale), the professional reseller must pay the corresponding percentage in accordance with national law. For more information, consult your gallery or auction house.

4.2 Image licensing

We offer digital images of Yago Partal’s work for licensing for commercial, editorial or personal purposes. When licensing an image, you purchase a license to use it under specific terms — you do not purchase the copyright or ownership of the image. Usage rights (permitted medium, territory, duration and purpose) will be specified at the time of licensing or in the license documentation.

License terms: Unless expressly agreed in writing, all licenses are non-exclusive, non-transferable and limited to the scope acquired and paid for. You may not use the image beyond the permitted scope (e.g. use an editorial license in a commercial advertisement or exceed the time period/region). You may not resell, sublicense, redistribute or make the image available to third parties (except as necessary for the licensed use, such as delivering it to a printer or publisher). You may not remove any signature, watermark or attribution, and must include the required credit to Yago Partal if indicated in the license terms.

Lawful use: You agree not to use any licensed image in a defamatory, obscene, illegal manner or in a way that harms the reputation of Yago Partal. We reserve the right to revoke a license if you breach the license or these Terms, without prejudice to other rights.

Digital delivery: Licensed images are delivered by electronic download or email. Once the digital file has been delivered or accessed, you acknowledge that you have received the service. Given the nature of digital content, all license sales are final and do not admit returns or refunds, except where required by law or expressly provided in these Terms. At purchase, your consent to immediate delivery of digital content and waiver of the right of withdrawal may be requested (where permitted by law).

Licenses are managed on request and by quotation; terms (use, duration, territory, exclusivity) are agreed in writing.

4.3 Commissions and collaborations

We also consider inquiries for bespoke commissions or brand collaborations. If you wish to commission a work or propose a collaboration (for example, a project with a company or organization), contact us via the Site’s contact form or the email indicated. These commissions/collaborations are not processed through the standard checkout and will be governed by a separate contract detailing the project, timeline, fees and intellectual property rights. While these Terms apply to the use of the Site for the initial inquiry, the specific terms (including assignment/licensing of rights, exclusivity and payments) will be negotiated in a written contract signed by both parties.

Deposits and commission payments: Commissions generally require an initial deposit or milestone payments as per the contract. Until a written agreement exists, neither party is bound to proceed. We reserve the right to decline commissions or collaborations that do not align with the artistic vision or interests of Yago Partal.

5. Orders and payments

Order process: To purchase a product or license an image, follow the instructions on the Site to select the item and provide the required information (size, finish or license type) and payment details. Before finalising, you will be able to review your selection, read and accept these Terms (and any applicable policies, such as Shipping and Returns) and correct errors. After placing the order, you will receive a receipt confirmation email; this does not imply acceptance of the order.

Order acceptance: We accept your order when we process the payment and send an email confirming that the product will be produced or that the digital license will be delivered (“Shipping Confirmation” or similar). We reserve the right to reject or cancel any order before its acceptance for any reason (suspected fraud, product or price errors, or unavailability). If we cancel after charging, we will refund the amount of the canceled item.

Prices and currency: Prices are displayed in the currency available/selected on the Site. If the Site displays multiple currencies, amounts may vary due to the exchange rate applied. Applicable indirect taxes (VAT/sales tax or other) are calculated and displayed at checkout based on the destination and applicable regulations. Shipping is not included in the price and is applied at checkout upon entering the shipping address. Customs duties or import taxes, which vary by destination, are not included and are the buyer’s responsibility; the Site may display an estimate where possible before payment, but the final amount is determined by the destination country’s authorities. We endeavor to maintain correct prices; if we detect an obvious error, we may correct it and charge the correct price (with your prior consent) or cancel the order and refund the payment.

Payment methods: We accept major cards and other methods indicated at checkout (such as PayPal). Payments are processed through secure third-party gateways. You must provide valid payment information and warrant that you are authorized to use the chosen method. If the payment is not completed (card declined, insufficient funds, etc.), the order will not be accepted or processed. We do not store your full card numbers; all financial information is managed by our payment providers, as described in the Privacy Policy.

Timing of charge: For physical products, you will be charged upon order acceptance (when the item is ready for production or dispatch). For digital licenses, the charge is made at the time of order, before content delivery. For commissions, payment terms (deposits/milestones) are defined in the contract; work does not normally begin until the agreed initial payment is received.

6. Production, shipping and delivery

On-demand production: Most products are produced or prepared specifically for your order. Production begins after acceptance and payment confirmation. Timeframes vary depending on the product type and shipping method. We will provide an estimated production time; please understand this is an estimate and may vary.

Third-party logistics: We work with external partners to produce and ship some products. These partners integrate their systems with ours and ship directly to your address. By placing an order, you authorize us to share the necessary information (name, address and order specifications) with these third parties solely to fulfill the order. Although we select them carefully, we are not directly liable for independent acts or errors of third parties; however, we will support you in resolving any issues in accordance with the Shipping & Returns Policy.

Shipping: We ship to most locations worldwide. Costs and options are displayed at checkout. Timeframes depend on your location and the production origin. When the item is dispatched, you will receive a notification with tracking (if available). All timeframes are estimates, not guarantees. We are not responsible for delays by the carrier, customs or other circumstances beyond our control, but we will help track and resolve delays where possible.

Transfer of risk and title: Title to physical works passes when we receive full payment (including shipping costs). Risk of loss or damage passes upon delivery of the product to the address provided. However, if it arrives damaged or is lost in transit, notify us promptly (we recommend notifying within the first 48 hours and, if possible, within the first 5 days of delivery) to initiate a resolution with the carrier or production partner. We recommend inspecting the package upon receipt; if you observe significant damage to the packaging, document it and you may refuse delivery, indicating return to the carrier. See the Shipping & Returns Policy for detailed instructions.

Customs and import taxes: For international shipments (outside the production region), your order may be subject to duties, taxes or fees from your local customs authority. These charges are not included in our prices or shipping costs and are your responsibility as the importer/recipient. We do not control such charges nor can we predict their amount. Please consult your customs authority before placing the order. We will not be liable for customs delays and are legally required to declare the true value and contents. We cannot mark orders as “gift” or declare lower values.

7. Returns, refunds and cancellations

As our products are manufactured on demand and often customized, specific policies apply. See the Shipping & Returns Policy for full terms. Key points:

Cancellations: Once an order is placed and production has begun, it may not be possible to cancel due to the customized nature. If you need a cancellation or modification, contact us immediately. We will do our best to accommodate changes before printing or fulfillment begins, but we cannot guarantee it. If we accept the cancellation, we will refund via the original payment method; we reserve the right to deduct costs already incurred where permitted by law.

Right of withdrawal: If you purchase as a consumer in the EU, you generally have 14 days to withdraw. However, this right does not apply in legally excepted cases, such as the supply of goods made to your specifications or clearly personalized (Art. 103(c) TRLGDCU; EU Directive 2011/83 art. 16(c)) · this applies to (a) POD products manufactured on demand and (b) numbered limited editions (Drop 01 Otto and following · see §4.1bis). In any case, nothing herein limits your mandatory legal rights (including conformity guarantee, hidden defects, defect damages). See details in the Refund Policy.

Alternative dispute resolution: If you are a consumer resident in the EU and are not satisfied with our response, you may turn to the competent consumer authorities or dispute-resolution bodies in your country of residence. This company is not bound to any voluntary consumer arbitration system. For any complaint, please write to us first at mail@yagopartal.com.

Damaged or defective products: If your order arrives damaged or with a manufacturing defect, notify us as soon as possible (we recommend notifying within the first 48 hours and, if possible, within the first 5 days of delivery) as indicated in the Shipping & Returns Policy. We will likely request photos or other evidence to process the claim. In such cases, our policy is to provide an appropriate solution (e.g. replacement or refund, depending on the case and availability).

Return of damaged items: In certain cases of damage/defect, we may provide a prepaid label or coordinate collection to return the item to us or to the production facility. You agree to cooperate in the return when requested, in order to receive the replacement or refund. This helps preserve the integrity of limited editions and allows us to inspect the issue. If you fail to return a damaged item when requested after a replacement has been sent or a refund issued, we reserve the right to charge for the unreturned item.

Refunds: Approved refunds will be processed to the original payment method. Timing depends on your bank/provider. Shipping costs are generally non-refundable unless the error is ours or due to damage/defect (for example, if you received a damaged print and do not want a replacement, we will refund the price and shipping). Any duties/taxes paid to your government are not refundable by us (consult your customs authority regarding possible recovery for returned goods).

8. Intellectual property rights

Site content ownership: All content on the Site (images of works, photographs, graphics, logos, designs, text, audiovisual materials and overall appearance) is the intellectual property of Yago Partal or is used under license/permission. This includes iconic series (“Zoo Portraits”/“Animal Kinhood” and others) and all associated brand identity. These works are protected by intellectual property laws. All rights reserved. Nothing in these Terms transfers intellectual property rights to the user.

Limited Site use permission: You are granted a limited, non-exclusive, revocable license to access and use the Site for personal, non-commercial purposes (to learn about the work/services, purchase, license images). You may not download, reproduce, distribute, modify, create derivative works from, publicly display or exploit Site content without prior written permission, except as permitted by an applicable license or by law (e.g. brief quotations in a review). Any unauthorized use is prohibited and may result in civil and/or criminal liability.

Use of artwork images: Unless you have acquired a license or express permission, you may not use images of Yago Partal’s work beyond viewing them on the Site. You may not copy them for your website, social media or marketing, nor print them for personal or commercial use. Sharing on social media via the Site’s share buttons/features is permitted provided it links to our Site and appropriate credit is given, without altering the image or removing attribution. Any other use (including editorial articles, commercial campaigns or personal projects) requires the corresponding license or consent.

Trademarks: The name “Yago Partal”, its logo (if applicable) and any product/service names or slogans on the Site may be trademarks of Yago Partal or affiliated entities. You may not use them without prior written consent. Other trademarks on the Site belong to their respective owners and are used for identification purposes only.

9. User conduct and acceptable use

By accessing or using the Site, you agree to use it responsibly and only for its intended purposes. Furthermore, you agree that you will NOT:

• Breach any applicable laws or regulations when using the Site or our services.
• Infringe intellectual property or other rights of Yago Partal or third parties (including attempting to download/copy content without authorization).
• Use the Site to transmit/publish defamatory, obscene, fraudulent, harmful, threatening or objectionable material (including harassment or invasion of privacy).
• Interfere with or disrupt the operation of the Site. You will not use devices/software/scripts (viruses, bots, scrapers, etc.) that affect operation or attempt to extract data (data mining).
• Attempt to gain unauthorized access to any part/feature of the Site, connected systems or networks, or servers used by us.
• Impersonate another person or entity, or provide false, fraudulent or misleading information (e.g. in registration or an order).
• Use the Site in a manner that disables, overloads, damages or impairs it (e.g. denial-of-service attacks or excessive use) or that interferes with its use by third parties.

We reserve the right to monitor compliance. If we believe you have breached these rules or any provision of the Terms, we may warn you, suspend or terminate your account/access, cancel orders and/or take legal action. Unauthorized use may result in civil and/or criminal liability under applicable law.

10. Third-party sites and services

External links: The Site may contain links to third-party websites/services for your convenience or information (social media, articles, partner platforms). Their inclusion does not imply endorsement or affiliation. We do not control such sites and are not responsible for their content, policies or practices. If you access third parties via links from the Site, you do so at your own risk. Please review their terms and privacy policies.

Third-party integrations: We use third-party services to facilitate aspects of our business (print laboratories, payment gateways, email providers). Although we contract these services to provide quality, we are not liable for independent actions/errors/omissions of such third parties, beyond our obligation to rectify issues in accordance with our policies. If a problem arises with an integrated service (payment error, carrier delay), contact us and we will help you resolve it to the extent possible.

No third-party beneficiaries: These Terms are between you and us; our partners/affiliates/providers are not liable to you under these Terms nor do they acquire rights hereunder, even though our services rely on their technology.

11. Privacy and data protection

Your privacy is very important. Our Privacy Policy explains how we collect, use, store and protect your information when you use the Site or our services. By using the Site or placing orders, you consent to processing in accordance with that policy (including the use of cookies or similar technologies and the sharing of data necessary with third parties, such as your address with the shipping company).

If you subscribe to our newsletter or promotional communications, we will use your email to send you news about works, exhibitions or promotions. You may unsubscribe at any time via the link in each email or by contacting us. Even if you opt out of marketing, we may send you transactional or account-related communications (order confirmations, updates, etc.).

For detailed information about data processing and your rights (including GDPR or other applicable regulations), see the Privacy Policy. If you have questions about privacy or data protection, contact us at the information provided in the Privacy Policy or at the end of these Terms.

12. Disclaimer of warranties

The Site and all its content, products and services are provided “AS IS” and “AS AVAILABLE”, to the maximum extent permitted by law. Although we endeavor to maintain a secure and operational service, we do not guarantee that the Site (or its content) will be uninterrupted, timely, secure or error-free, or that defects will be corrected.

Product expectations: Unless expressly stated or required by law, we make no specific promises/warranties about products. For example, we do not guarantee that a print will meet all your subjective expectations or that it will increase in value. We guarantee authenticity and the use of high-quality materials/processes, but do not offer warranties beyond those of our suppliers or those required by law. Any warranty (e.g. against fading or archival quality) will be stated with the product or in our policies; otherwise, the purchase is made “as is”.

Absence of other warranties: To the maximum extent permitted by law, we disclaim all warranties/conditions, express, implied or statutory, regarding the Site and products, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not guarantee that the colors/quality or other attributes displayed on your screen will exactly match the physical product (although we strive for maximum fidelity), nor that digital content is free of malware (we take measures to ensure clean files).

Some jurisdictions do not permit the exclusion of certain warranties. Nothing in this section shall exclude/limit warranties that cannot be excluded/limited by law. If you are a consumer, you may have legal rights (such as conformity guarantees in the EU) that are not waivable by these Terms.

13. Limitation of liability

To the maximum extent permitted by law, Zoo Portraits, S.L. and its affiliates, agents, employees or contractors shall not be liable to you or any third party for indirect, incidental, consequential, special, punitive or exemplary damages arising from the use of the Site, purchase of products, image licensing or services, whether under warranty, contract, tort (including negligence) or any other theory, even if we were advised of the possibility thereof. This includes, for example: loss of revenue/profits, business or anticipated savings, data or enjoyment (even if foreseeable).

Additionally, to the extent permitted, our total aggregate liability for any claim relating to the Site, products or these Terms shall not exceed the total amount paid by you for the product/service that is the subject of the claim. If you have made no payments (e.g. you only use free parts of the Site), our total liability shall be zero.

EU consumer: If you are a consumer residing in an EU/EEA Member State, this limitation applies only to the extent permitted by the mandatory provisions of your national legislation. Nothing in these Terms limits the non-waivable legal rights of consumers (including conformity guarantee, hidden defects, defect damages, product liability) recognized by Regulation (EC) 593/2008 (Rome I) art. 6.2 and the national consumer legislation that is most favorable to you.

Nothing in these Terms limits/excludes our liability for matters that cannot be limited by law (death/personal injury due to negligence or willful misconduct, fraud or fraudulent misrepresentation).

14. Indemnification

You agree to indemnify, defend and hold harmless Zoo Portraits, S.L. and its affiliates (if any) and their directors, agents, partners and employees, from and against any claims, liabilities, damages, losses or expenses (including reasonable legal fees and costs) arising from or relating to: (a) your breach of these Terms or referenced policies; (b) your use/misuse of the Site or its content/services; (c) your infringement of intellectual property or other rights of any person/entity; or (d) any third-party claim related to your use of a licensed image or product in a manner not permitted by these Terms or by the specific license/instructions. We reserve the right, at your expense, to assume exclusive defense of any matter subject to your indemnification; you will cooperate with our defense. You will not settle any claim without our written consent, unless the settlement unconditionally and completely releases us.

15. Termination

Termination by us: We may terminate or suspend your access to the Site (including your account) at any time, with or without notice, for any reason, including breach of these Terms or harmful conduct. Upon termination, your right of use ceases immediately. We may also remove or reject user-contributed content (comments, reviews, if any) for any reason.

Effects of termination: Upon termination of your account/access, the restrictions in these Terms survive (intellectual property, use of licensed content, indemnification and limitation of liability). Orders accepted and shipped before termination will be fulfilled in accordance with these Terms, and you remain responsible for any pending payments/obligations prior to termination.

Termination by user: You may stop using the Site at any time. If you wish to delete your account, contact us. Processing of personal data after deletion is described in the Privacy Policy. Note that even if you stop using the Site, these Terms continue to apply to past uses or purchases (including ongoing obligations, such as compliance with image license terms).

16. Conditions of access and use

Access to and navigation of this website confers the status of user and implies acceptance of this legal notice, in the version published at the time of access.

As a user, you undertake to:

• Make diligent, lawful and respectful use of the website and its content.
• Not use the website for illegal, fraudulent activities or activities that could cause harm to third parties or to the website itself.
• Not introduce or disseminate viruses, malware or any system liable to cause unauthorized damage or alterations.

The operator reserves the right to interrupt, suspend or modify access to the website when there are technical, security, maintenance or other justified reasons.

17. External links

This website may include links to third-party pages for informational or convenience purposes. The operator does not control the content of such sites and assumes no responsibility for them.

If you consider that a link leads to unlawful content, you may report it via the contact email indicated in this notice.

18. Applicable law and jurisdiction

These Terms and any disputes arising from them, the Site, or purchases/services obtained shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of laws principles. This choice is made because Yago Partal is based in and operates the Site from Spain.

If you are a consumer in the European Union or another country with consumer protection regulations, this choice of Spanish law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence (Art. 6 of Regulation (EC) 593/2008 “Rome I”, or similar international rules).

Jurisdiction: You and we agree that disputes or claims arising from these Terms or the use of the Site (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts and tribunals of Barcelona (Spain), unless applicable law permits you to resort to your local consumer courts or similar competent body. Notwithstanding the foregoing, we may seek interim or equitable relief in any jurisdiction to protect our intellectual property rights.

Dispute resolution and complaints: Before formal legal action, we encourage you to contact us to resolve any concerns. We will endeavor to address them in good faith. If that is not possible, the law and jurisdiction indicated above shall apply.

For any queries, complaints or incidents, you may also contact the consumer protection authorities or organizations competent under applicable law.

19. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy, the Shipping & Returns Policy and other published policies or guidelines (as amended), constitute the entire agreement between you and us regarding the use of the Site and supersede all prior agreements, written or oral, on the same subject matter. In the event of conflict between these Terms and another policy (except Privacy or Shipping & Returns, which address different matters), these Terms shall prevail.

Severability: If any provision is held invalid/illegal/unenforceable by a court of competent jurisdiction, it shall be removed or limited to the minimum extent necessary and the remainder of the Terms shall remain in full force and effect.

Waiver: Failure to exercise a right or enforce a provision does not constitute a waiver. Any waiver shall be valid only if in writing and signed by us. Unless expressly agreed, no waiver of one breach shall be deemed a waiver of any other, whether prior or subsequent.

Assignment: You may not assign/transfer your rights or obligations under these Terms without our written consent. We may assign/transfer/delegate our rights and obligations (in whole or in part) to an affiliate or in the context of a merger, acquisition, reorganization, sale of assets, by operation of law or for any other reason. These Terms bind and benefit the parties and their permitted successors and assigns.

Headings: Headings are for reference only and do not affect the interpretation of sections.

Language: These Terms are drafted in Spanish. If a translation into another language is provided for convenience, the Spanish version shall prevail in the event of discrepancy, to the extent permitted by applicable law.

20. Contact information

If you have questions, concerns or comments about these Terms and Conditions or other policies of this Site, or if you need to contact us for any reason, write to us at:

Email: mail@yagopartal.com Contact form: You may also write to us through the website’s contact form (if available).

We will endeavor to respond promptly. Your feedback is important and we welcome any queries about our Terms, products or services.

By using the Site, you acknowledge that you have read, understood and accept these Terms and Conditions.

21. Enhanced identity verification (anti-money-laundering compliance)

Zoo Portraits SL is a regulated party under Spanish Law 10/2010 of April 28 on the prevention of money laundering and terrorism financing, as a dealer in works of art (article 2.1.r). This means that, for certain orders, we must verify your identity before shipping.

When we request enhanced verification

We will ask you for additional documentation if any of these conditions applies:

• The order amount is equal to or greater than €5,000.
• The cumulative amount of your purchases over the past 12 months (including the current order) reaches €5,000 or more.
• We detect a risk indicator listed in article 17 of Law 10/2010 (unusual transaction, apparent structuring, inconsistent data, etc.).

For orders below €5,000 we apply standard verification (billing and shipping data); you don’t need to submit additional documentation.

What documents we may request

Depending on the risk level of your order, we may ask you for:

• Valid government-issued ID: National ID card, residence permit, or passport (color photo of both sides, legible).
• Proof of address dated within the last 3 months: utility bill, bank statement, or official residence certificate.
• Written declaration of the source of funds used for payment (only if the order is €8,000 or more, or if your next purchase would push your 12-month total above €10,000).
• Sanctions screening (European Union, United Nations, OFAC, national lists). We run this screening on your name and country; no action is required on your part.

How the process works

1. You place the order as usual. The payment is authorized but not captured on your payment method (pre-authorization hold).
2. We send you an email from privacy@yagopartal.com explaining what documentation we need and the specific reason.
3. You have 14 calendar days to reply with the requested documents. If 7 days pass with no response, we send a reminder.
4. Once the documentation is verified, we capture the payment and process your order normally.
5. If you don’t respond within the deadline or if verification cannot be completed, we cancel the order and release the pre-authorization hold: no charge is made to your payment method.

Confidentiality and SEPBLAC reporting

Under article 24 of Law 10/2010, in certain situations defined by law we are legally barred from informing you of specific actions we have taken. This restriction is a duty that the law imposes on every regulated party and does not imply any suspicion about you; it is a procedural safeguard of the anti-money-laundering system.

Legal basis for processing your data

The processing of your data for KYC verification is carried out under article 6.1.c of Regulation (EU) 2016/679 (GDPR): compliance with a legal obligation. Full details are available in our Privacy Policy, section “Enhanced identity verification”.

Applicable law: Spanish Law 10/2010 of April 28, articles 2.1.r, 4, 5, 6, 7, 17, 18, 24 and 25; Regulation (EU) 2016/679 (GDPR) articles 6.1.c, 13 and 17.3.b.

Terms and conditions · v1.0 · revisado 17 May 2026 · Yago Partal Studio